Hypnotherapy, Psychotherapy, EFT or Counselling services are not eligible for refunds. When purchasing packages which require you to make an upfront payment please make sure that you are prepared to make the commitment to follow the therapy through to its conclusion before you make the purchase. The Hypnotherapist facilitates change by guiding, coaching and by the use of hypnotic suggestions. The therapist cannot control or force the client to change or do anything they do not want to do. The results will vary dependent on the mindset of the client, the desire to change and the commitment to follow instructions both during sessions at the clinic and in between sessions.